Contact Us

Main Office
PT Kredivo Finance Indonesia

Dipo Tower Level 3 Unit A-B
Jalan Jenderal Gatot Subroto No. Kav. 51-52, RW.7
Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta
Kode Pos 10260

For business or company inquiries, contact us at:
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+62-21-2205-5677
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hello@kredivo.com
Operations Office
PT Kredivo Finance Indonesia

Gedung FinAccel Lantai 3
Jl. Tomang Raya No.1, RW.1, Tomang Kec. Grogol
petamburan, Kota Jakarta Barat, Daerah Khusus
Ibukota Jakarta 11440

For contact our Customer Service at:
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0804-1-573348
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support@kredivo.com

Complaint Service Hours

You can submit a complaint 24 hours a day through all complaint channels provided by Kredivo.

While complaints can be submitted at any time, our team will review and process them during our operational service hours.

 

Operational Service Hours

Our team handles and responds to customer complaints during the following hours:

Hari : Setiap hari termasuk Sabtu, Minggu, dan hari libur nasional

Hours: 08:00 – 22:00 WIB (Western Indonesian Time)

Customer Compliance

Kredivo is committed to seamless, simple, and fast services. We are open to any feedback from all customers to improve our high-quality service (for more detail, click here).

Important Information

Documents

  • Proof of Transaction or other supporting documents
  • In authorizing another person to act on your behalf, the documentation must include a stamped power of attorney.

Complaint Handling

  • Our customer service will analyze and provide solutions to consumer complaints as soon as possible.

Response and Resolution Period

  • Response to complaints will be submitted verbally or written within a period of time in accordance with applicable regulations.
Publikasi Penanganan Pengaduan
Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (LAPS SJK)
Laporan Keberlanjutan
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